Testimonials

I had just moved into my new home, purchased a lovely shag rug for my living room.

3 weeks later I promptly spilled a thick, full 8oz. glass of blender drink on it. It took me hours to try and get the stickiness and smell out of it, and I do know how to do that from prior work with carpets. It took 2 days to completely dry with fans etc. The end result was not good, because it still smelled somewhat and I knew it would attract dirt like a magnet right from the get-go, as you could still feel the difference in texture compared to the other part of the rug.
I called Love-a Rug, Dusty had me bring it in right away. Even though he was swamped with current work with flooding damage to many other clients rugs, he was able to get mine back in a very short period of time. It was like the spill never happened. like new again.
I am exceedingly grateful for such good work, and now I have a place to go to for the next cleaning.
I do highly recommend Love-a-rug, and witnessed several other people picking up their finished rugs, they also were happy customers.
Thanks Rusty and your crew.
Sandra

Luv-a-rug offers great service. They are knowledgeable, courteous, and efficient. My rugs always look bright and clean and have a pleasant non-chemical scent. I’ve been taking my rugs there for about 15 years and will continue to do so. I highly recommend Luv-a-rug!

Dusty was great to work with. He picked up our rugs, and delivered them so I didn't have to do the heavy work. They all came out fresh and very much cleaner and nicer than when we sent them. We can recommend Luv A Rug strongly

My area rug had just your basic grime on it.

Dusty came by and picked it up, and also folded up the underlay. I received the rug back in excellent condition; the cleaning had been done expertly and the colours returned to their previous brilliance. Please note that the rug is nearly 40 years old.

Dusty is a pleasant and cheerful man who has a good community spirit. His business has donated rug cleaning services to charitable causes. I heartily recommend Luv a Rug.

My rug is just like new. Thank you for the good job.

Our basement carpet hadn’t been cleaned in a while and showed dirt in the main tracked areas.

We saw an ad by Luv A Rug about a waterless method of cleaning a carpet. We contacted Luv A Rug and spoke with Dusty who explained the process. What we liked is that this is a do it yourself procedure and there is no waiting for someone to show up, so that we could do this on our own when convenient.

We dropped by Luv A Rug as arranged, picked up the cleaner and applicator and proceeded to clean the carpet.

The results were great and we now have a clean carpet once again. The cost was very reasonable.

We would recommend this method of cleaning your carpet unreservedly and won’t hesitate to repeat the process.

Luv-A-Rug has washed carpets for us in the past.

Our hand-knotted Nepalese living room rug needed a refresh -- it came home bright and clean, perfectly dry, and with no odour or artificial scent.

The pickup and delivery service was excellent (10 x 13 heavy carpet) -- care was taken not to damage any furniture, etc. when removing/returning the carpet.

Luv-A-Rug does a great job all-around.

This is the second time I’ve used the services of Luv-a-Rug, and they are the best!

I have an off white shag rug which tends to get matted as well as a bit dingy looking.

Dusty made it look new (again!). This rug is over ten years old but looks great. Besides being mesmerized by watching their cleaning video in their website (😂), their service is exceptional. In the past, I have had a small Turkish carpet, and an Iranian carpet cleaned there….were cleaned perfectly. Thanks, Dusty!

I had 2 area rugs and 1 hall runner, all could use the cleaning, once especially because of our cat, but we also just went through a Kitchen renovation, dust everywhere.

I had seen Luv-A-Rug ads but have never spoken to anyone who had used them.

The rugs look amazing, all look brand new, especially the one that had the cat problem.

I have already told some friends about my experience, and will tell more.

Easy drop off, and easy pick up. Thank you very much for your great service.

I highly recommend Luv-A-Rug.

They have done a great job on my kitchen rug year after year. I like having a rug underfoot in the kitchen but it gets quite dirty.

The team at Luv-A-Rug have been able to bring it back each time I bring it in.

We were very impressed with the service.

Our once beloved family rug had not been thoroughly cleaned for some time. The difference is truly remarkable now that the work has been completed. We have fallen in love with it all over again!

The care and experience of the Luv-A- Rug professionals were in evidence throughout the whole process. They gave great advice and delivered in every way.

Luv-a-rug donated 3 beautiful carpets to Artemis Place which have created cozy areas in our child care centre and classrooms.

Thank you to Dusty and team for your generosity and community spirit. Your service came highly recommended and we will pass on our review to others.

I have two forty-five year old Belgian wool area rugs that have not been cleaned in 6 years.

One sits at the front door and gets lots of outside foot traffic. Luv-A-Rug cleaned them both and they were ready to be picked up in less than a week.

They look almost like new. I definitely recommend Luv-A-Rug to anyone who owns area rugs.

We recently took a round wool Chinese rug and our hall wool runner into Luv-a-Rug, having done so before.

The rugs get a lot of wear because of where they are (the round one is in the kitchen). We couldn't believe how bright the colours are now, and how white the fringe on the Chinese rug!

It's amazing!

I would heartily recommend Luv-a-Rug to anyone considering having an area rug cleaned - you won't be disappointed.

Best,

Barbara B-F

I wholeheartedly recommend Luv-A-Rug to anyone looking for fast, attentive, knowledgeable rug cleaning.

New to Victoria, I had been thinking about having my Belgium area carpet cleaned when I walked by Dusty and his wife enjoying dinner at Willows Beach.

The truck caught my eye, and within a week Dusty had given me a solid quote and picked up my carpet. It returned sooner than promised -- beautifully cleaned with colours restored to their former brightness. Outstanding customer service, masking, and good cheer. What more can you ask during a pandemic?!

I have 4 scatter rugs dirty with age. Was told by a friend about Luv-A-Rug. Was extremely happy with the results. My rugs turned out as clean as they were ever going to be. Thanks to Luv-A-Rug!

I have a cream coloured Indian rug that hadn't been cleaned in years. There was accumulated stains from foot traffic and recent pet stains. Service was fast, friendly and the final effect was a carpet that looked and felt like new. I have used Luv-A-Rug in the past (many years ago) and would definitely use them again and recommend them to anyone needing their services. Thanks for a great experience.

My experience with Luv-a-rug was excellent!

Steve picked my rugs from one address and delivered it to my new address. Not only did they look great, but Steve went way beyond just delivering them. He helped my partner and I roll out the large rug under an existing bed and dresser. We really appreciated the help, as it was heavy and awkward for us do it alone.

Steve was great to work with. Very personable, respectful, and friendly.
I would highly recommend Luv-a-rug!

I would like to thank you for entirely removing the stains of a spilled cup of coffee from our light-colored Indian carpet, and bringing the whole carpet back to "as new" condition.

We are repeat customers and expected nothing less from you.

Sincerely Roy B.

I have a lovely, unique, tufted cream colored rug. It was badly stained.

I was concerned that it world never be usable. I took it to Luv-A-Rug.

They had to wash it several times and it came out beautifully. There are a couple off spots they couldn’t get out but they’re difficult to find. I look forward to years of use!

Thank you, Dusty and the Luv-A-Rug team, for your great care of my beautiful rug! Karen Swift Langford (Dusty, feel free to use this anywhere you’d like. Thank you!)

We used Luv-a-rug to clean two of our area carpets, , and we are very pleased that we did! They are two Persian carpets, and the finished product looks and feels and smells fresh! So good in fact, that my son pinched one of them! We also purchased Dusty’s premium underlay for five area carpets, and it’s the best we’ve ever had! Service was top notch, and Dusty and Martin are both very pleasant to deal with. Thank you!!

We have used Luv-A-Rug many times because they are very good at what they do, are very responsive to queries, and absolutely dependable.

Thank you for making our rugs beautiful once again.

We brought in a collection of carpets from my Fathers home to be cleaned.

Some were from Mexico and some here from Turkey and Iran. All needed cleaning badly and some needed repairs.

Dusty looked at the carpets, gave me information about the age and origin of the carpets. Luv-A-Rug did a great job.

All the repairs are excellent and the rugs look like new! In fact we didn’t recognize a couple of the carpets as the original colour had reemerged!!!

We are very happy customers and have just take in 4 more carpets to be cleaned!

While visiting my son, recently, he asked, with a chuckle, if I wanted an old, nearly fringeless, 9×12 Persian rug from his great-grandfather’s house.

It had holes an inch across, similar sized moth eaten patches and moth eggs littering the surface.

My son was joking and about to put it in the garbage but, I jumped at it!

I love restoring things and knew if it could be done that Luv-a-Rug was the place to take it.

The poor thing had probably never been cleaned properly.

The colours came up so vibrant and all the major damage has been repaired, seamlessly.

The cost was reasonable, I thought, and now the rug is worth several times what I paid. The beauty, not the value, of family history is the important thing.

Expert care and service.

My wool rugs (one stained by the cat) look terrific. Would always recommend them.

Thank you Dusty for coming to our rescue.

What initiated our call for help was getting our huge Persian rug cleaned & sanitized of residue fecal matter.

The rug is like new and looks magnificent. Because of that kind of service, we had the rest of our rugs (about 13 years old) also cleaned & sanitized.

We cannot give enough praise to Dusty and Luv-A-Rug Services. He worked delivery around our schedule and submitted a fair price for services required.

We Highly recommend this company and their service...

Hello Dusty & Your Team @ Luv A Rug, I would like to say a Big "Thank You!" to your Team for their eye for detail, and thorough cleaning of my braided rug.

It is perfect! It is so good to know that you, and your Team, are Quality oriented and care about not only rugs, but customers. I am completely satisfied and will always recommend your business to others!

Congratulations to all of you for your extraordinary care and dedication to the service you provide. Excellent Team work !! Thank You so very much! Sincerely, Shirley Smith

Oh my goodness! It’s like having new rugs again.

We have two dogs, One which has gone through the puppy phase and the other which is going through a geriatric phase. Needless to say the carpets had become quite stained, smelly and dingy, even from dirty paws.

Dusty and his crew got our carpets (both wool and silk thread) bright , fresh and new again!

Perfect timing for Christmas to be able to sit on the rugs and open presents!!

Thank you! You guys are awesome and I will definitely keep you as my #1 carpet company!

I highly recommend this business! Dusty is highly knowledgeable about rugs and offer a very professional and friendly experience. If you have few rugs that need cleaning, they even pick up and drop them off once cleaned. If you love your rugs, it’s worth every dollar.

We have an 8ft by 10ft Nepalese wool area carpet which has never been cleaned in the 20 years we have owned it.

It had no stains, damage prior to calling Luv-A-Rug but it was in need of cleaning. We originally contacted "Consider It Clean" for a quote and they advised they no longer clean area rugs and referred us to Dusty at Luv-A-Rug.

We called Dusty; he gave us a date and time to come to the house for an assessment. He came the date and time and called us to give us a head's up of his arrival. He was also combining services for others living in our area.

We instantly felt confident in his ability to perform; his written quote was reasonable and the timeframe for doing the work was also reasonable.

The service of having someone pickup the rug and return it was most helpful. Dusty is very knowledgeable and personable. We are very pleased with the service, will use it again and will also recommend it to others.

Great experience, 1st time at Luv-A-Rug, recommended by a friend up-Island.

Kitchen runner dingy from every-day use & entry rug also in need of a good cleaning.

Professional, friendly Dusty & Marten. Am recommending to friends & will certainly use them again.

Thank you for knowing what you are doing!

Great! Rugs came out like new and the repair was seamless !

My 3 entryway area rugs came up beautifully thanks to the great team at Luv-a-Rug. Very reasonable pricing. Highly recommend!

Very friendly knowledgeable family business with excellent customer service.

Rug was beautifully cleaned and repaired (they took the fringe off and bound the ends. Cat is not happy).

AND they do horse blankets and sheepskin rugs! And even more as they have an upholstery service as well!
Highly recommended.

My brother, while settling an estate, had several rugs cleaned and repaired at Luv-A-Rug.

They all turned out beautifully, so I took my red hand knotted Chinese rug in for cleaning. I picked it up and it looks amazing!!

The red is as rich as when I bought it 20+ years ago. One of the corners needed a minor repair to the binding, and it is in visible from the front. I am very happy with the work done at Luv-A-Rug, and would certainly recommend them for any carpet cleaning/repairs

Dusty was very friendly, knowledgeable, and I had my rug home clean and repaired in less than two weeks.

Absolutely recommend Luv-A-Rug!

Very happy with how clean and fresh my rugs are after Dusty and crew did their thing (Persian wool and a fluffy white shag polyester) . Thanks Luv-A-Rug!

Wasn't sure it was worth the $$ to get cleaned as it is a very low-end Wayfair rug.

So thrilled with the results. It was totally worth it!

I highly recommend Luv-A-Rug. Very courteous and professional.

"Service from Luv-A-Rug was exceptional: fast responses, great communication, but most important, a beautiful cleaning of my Chinese wool rugs. I was amazed at how white the fringes were, and the pile renewal and brighter colors were obvious.

I’m glad I made the choice to use Luv-A-Rug!!"

Excellent in all aspects of the experience Great personality great work and on time. The best it could be.

My dog had P'd on my area rug bad enough I could smell it when I walked in the house. Luv-A-Rug came out, picked up the rug (including moving some furniture) gave it a great cleaning and brought it back right on time. Being sensitive to smells I really liked that it didn't smell like perfumed cleaners that just cover up smells, it smelled like nothing when I got it back, nothing but clean and white with no yellow spots. They were very professional and I would recommend them to everyone.

Very knowledgeable , quick, and friendly service.

This was my second area carpet I brought in to be cleaned. It had various stains from general usage and had not been cleaned for years.

Very happy with the result as the colours are brighter and the stains are gone. I also appreciated you keeping the carpet for me while I was away for a month.

I will definitely recommend Luv a Rug . Thank you!

Efficient friendly service, rugs cleaned very well, in a short time. Thank you!

I brought a 5x7 rug into Luv-A-Rug hoping Dusty and his team could bring it back to life.

I had used Luv-A-Rug before with great results. I am sooooooo happy that the beautiful color is back. I would recommend Luv-A-Rug to anyone who cannot part with a rug they have and want the life put back in it. Thank-You

Julie

This company must be one of the finest in all of Victoria and beyond.

We had two Oriental carpets that needed cleaning. One was just old and dirty and the other well, old and dirty but also stained with recent dog pee!

Luv a rug turned them both into "like new" and offered incredible service right before Christmas at a very affordable price.

So friendly, helpful, organized and competent! VERY IMPRESSIVE! So appreciated the whole experience.

I really love my rug again.

Thank you for doing such a great job. It is in my living room and adds so much to the decor.

Because you did such a lovely job, I can enjoy the rug and my dog together -- I know that you will be able to clean it up at another time in the future.

Thanks again for a job well done.

I took both a rug and a piece of luggage to be cleaned.

The rug came out wonderful but the best part was the cleaning they were able to do with my 20 year old suitcase. It has traveled all over the world and never a problem until we returned from this last trip from Asia. Not a problem with the airlines but with BC ferries! It was absolutely filthy.

I tried to clean it myself with all types of cleanser but with no success.

So we saw that Luv-A-Rug did luggage on the web site showing top rug cleaners.

Well, they did a fabulous job. Very happy . Thank you.

Brought in our living room area rug for cleaning.

I have used Luv a rug in the past and would highly recommend them! Dusty is great to deal with as well!

I had the faded and tattered remains of my grandparents’ living room rug, a memento I feared had reached the point of no return.

When I brought it to Luv-A-Rug for appraisal, I was impressed by the staff: personable, deeply knowledgeable (the provenance of my rug was accurately described on sight, along with comments on the specific looms that wove it), deeply interested in the rug for its own sake (this business is a labour of love and personal fascination) and deeply committed to customer satisfaction.

Also frank and upfront about the necessary costs involved when a large rug is given hand-washing and hand-stitching.

I wasn’t fed any fantasies about what miracles might be achieved, but I was given a clear, obviously informed estimate on what could and could not be done, along with step-by-step descriptions of how the rug would be treated – along with excellent tips on how to prolong its life in the future.

The results were striking. Vivid colours had resurfaced, and the stitching was precise and elegant, looking more like a set-piece of old-fashioned craftsmanship than a repair.

All very much to my aesthetic, domestic and emotional satisfaction.

Luv-A-Rug stood by their work, and it was work worth standing by.

Plus, the staff’s personal interest in what they do brings special qualities to the overall experience that a “mere business” cannot provide.

This company has excellent service; pick up was quick and so was home delivery.

The rug had pet issues and now it is so clean & fresh.

Such a hospitable company to deal with and most certainly recommend them.

It was such an easy experience. Give them a try folks.

Thanks to Dusty for everything.

Our family has a large antique Persian rug than came to us from my husband's mother.

We have had it for years and it needed care -- cleaning and repair of the fringe and one full side.

Luv a Rug did a beautiful job of both. The result is a stunning rug with vibrant colours and attractiveness that we didn't know it could have.

I only wish we had taken the rug to Luv a Rug sooner than we did!

I was very happy with the service.

My wool rugs look clean again which I enjoy and appreciate every day.

Any changes in pick-up and delivery were promptly communicated.

I will definitely recommend Luv-A-Rug to friends and neighbors.

Recently took 4 synthetic rugs along with 2 wool rugs to Lu-A-Rug.

All were in need of a good clean and required some pet stain remediation. We have taken several of our rugs to Dusty in the past and, once again, they did a great job.

We would highly recommend Luv-A-Rug to anyone requiring this type of service

Took in a very soiled area rug.

I was met inside by Dusty and he came out and took the rug inside. He asked what I would like done and I said just get it clean please. I returned 2 weeks later as promised.

Dusty laid out the rug and it was like new he even took the time to trim the fringes on the end of both ends of the rug. Was very happy with the service and the finished job. Well done.

A lot I don't know about rugs.

Thankfully, Dusty and Shane know the rug universe, and are willing to guide their clients through it.

While getting some cleaned rugs delivered, we got into a useful discussion of rug sizes and placement that our interior decorator had avoided for some time. Very useful value-added for our household.

We have had numerous rugs cleaned by Luv-a-Rug and it is always a good experience. Steve and his staff are so pleasant and helpful. Our carpets look amazing and done at a great price. They really do make you feel special. Thankyou Luv-A Rug!

I really love my rug again.

Thank you for doing such a great job. It is in my living room and adds so much to the decor. Because you did such a lovely job, I can enjoy the rug and my dog together -- I know that you will be able to clean it up at another time in the future.

Thanks again for a job well done.

After being recommended by a neighbour, I called Luv a Rug to have my living room area carpet cleaned plus 3 kitchen carpets.

When they came back I was totally overwhelmed at how beautiful they looked, like brand new! I would highly recommend Luv a Rug to anyone and everyone.

The total experience was pleasant. Dusty proved that he cares and wants customers to be satisfied more than anything. Thank you Dusty.

I got my carpet from the auction, and had it cleaned by another company.

I wasn’t satisfied with the cleaning and explained that they couldn’t remove some stains. I decided to wait for another year and called LUV-A-RUG to see if they could do a better job.

To my delight and amazement, my wool carpet came back looking like it must have looked when it was brand new.

The colours are vibrant and the rug smells clean and fresh.

LUV-A-RUG was even able to remove the stains I was told couldn’t come out, by the first cleaner I tried last year.

I would definitely recommend LUV-A-RUG to anyone needing their carpets cleaned. Stephen Roberts, Team Leader at LUV-A-RUG, even gave me a bottle of spot cleaner to keep my carpet as beautiful as it is now.

Service from Luv-A-Rug was exceptional: fast responses, great communication, but most important, a beautiful cleaning of my Chinese wool rugs. I was amazed at how white the fringes were, and the pile renewal and brighter colors were obvious.

I’m glad I made the choice to use Luv-A-Rug!!

When searching for the very reliable LUG-A-RUG to clean my rugs after some years - The LUV-A-RUG name kept popping up.

So I Called - are you the same people? YES !!

Good stuff. Dusty and crew, took away three major middle eastern large rugs. Gone for three weeks during the summer - we actually enjoyed the bare wood floors during the hot spell.

We are thrilled with the deep cleaning and new colours revealed, and restoration work on edges that were slightly worn.

Cleaning takes some time to be done correctly - do it.

Our rugs are all 5 years old and were in need of their first cleaning.

We have no pets or children, so they weren't stained but definitely needed brightening up.

Despite the pandemic, delivering and picking up our rugs was no problem at all. The results were excellent, and the rugs all look new again. We have dealt with Luv-A-Rug for about 20 years and have always had very good service.

Dusty came and picked up my two Persian rugs..one large from the dining room..and one from the study.

I had read about “Luv a Rug” in the Oak Bay paper..and moth damage. Dusty explained to me about the moths..also their cleaning process. The rugs were returned, cleaned and treated...colours look amazing..very efficiently replaced. Excellent service..so appreciated...For certain would recommend them to my friends and colleagues.

Excellent service: both pick up and delivery of several vintage Art Deco Chinese rugs.

Dusty was well informed and very interested in the rugs themselves.
The cost of washing and binding was reasonable and the carpets look great!

I was really pleased with my experience and the results with my recent rug and horse blanket service from Luv-A-Rug. I had a lovely hand made rug that I had purchased in Morocco many years ago. It was not only grubby from use and pets; but it was stained from a pet that became ill. It now looks beautiful again and they took great care of it. I was also really pleased with the results of the cleaning and water proofing of the three horse blanket I took in at the same time. I chose this company on the recommendation of some horse friends and I would not hesitate to recommend them based on my experience.

First class is the only way to describe my experience with Luv-a-rug.

First, I was dealing with professionals whose knowledge and care of Persian rugs was enlightening.
Also advice given and taken by Steven Roberts ("Dusty") invaluable.

My precious rugs were returned after cleaning and once again made new thanks to a company who simply " ... knows what they're doing".

Thank you Luv-a-Rug.

We recently had three Oriental carpets cleaned and one repaired by Luv-A-Rug and they did an excellent job.

We chose them based on the positive experiences of several friends who had their carpets cleaned by this company.

None of these carpets had been cleaned recently and were looking very worse for wear - dull and flat, plus had been attacked by moths.

Dusty, the owner, picked them up from our home and delivered them once cleaned.We are absolutely thrilled by how beautiful they look - just like new, even the very old antique runner!

The colours are rich and the pile is soft and thick. The repair on the runner was expertly done. They were also treated with a moth repellant.

We would recommend Luv-A-Rug unconditionally! And do have a look at the video on their website to get a full appreciation for their very thorough cleaning process!

Dusty is a friendly, courteous individual who was very accommodating and helpful.

Dusty cleans classroom used carpets owed by teachers for free as he recognizes how many teachers buy items from their own money to support their students.

It is a wonderful, very generous gesture that is greatly appreciated. It is great to see ethical, community centered businesses in Victoria. Thank you Dusty!

I was extremely pleased with my experience with Luv-A-Rug. I had two good quality area rugs that were very badly stained when our dog was very ill .
I thought perhaps they were past the point of cleaning but decided to call LAR. I spoke with Dusty who offered to come take a look at them at no charge for this service, no matter the outcome.
He arrived, assured me that they could clean them and off they went. The end result was amazing , the rugs look and smell fantastic , just like new! I highly recommend LAR , the service was excellent , and I could not be happier with my rugs!

Simone W

I took in an Indian woolen area rug that has been in our family for forty years.

It has always been in a highly used family area. It was dirty from wear and looked dull, especially the edges and the fringe. We had had the rug cleaned in the past by another company with so-so results.

We chose to try Luv-A-Rug based on on-line reviews and word of mouth. They did a fantastic job with our rug – bought back the colour and did an excellent job of the edges and fringe in particular.

It looks great and it is so nice to have this keepsake restored. I was very impressed with the individuals I dealt with when I dropped off and picked up the rug.

Very professional, knowledgeable, and interested in providing the highest quality service. I recommend Luv-A-Rug most highly.

It was time to put my lovely Gabbeh rug aside for the next few years until one of my children move out and want the warm wool under their feet. Not only did Luv-A-Rug clean and spray it with a non-toxic moth repellant, but more importantly they advised me on how to wrap and store it safely. I have full confidence that this method will allow me to store my precious rug until it is once again rolled out. Thank you, Dusty and team!

Luv-A-Rug and Dusty were amazing!

Dusty's service and communications with us were outstanding, we were quite worried about the stain our dog left on a friend's nice wool carpet, and he kept us in the loop every step of the way.

The online livestream on YouTube is great, and we just happened to see it when they were cleaning our rug.

It's a fascinating process and we felt very reassured that the carpet was getting the best care available. The best part - the stain and contamination are completely gone!

Thank you Dusty and Luv-A-Rug for the professional and awesome service.

Made my white area rug white again after the dog coloured it, nuff said, outstanding!

Would definitely use their services again.
Cheers, Barrie

When I moved to Victoria I wondered who I'd get to clean my precious rugs - having had a wonderful
company there.

A friend recommended Luv-A-Rug and I'm absolutely delighted with the company and highly recommend it to anyone who needs a superior service.

A note of praise for Luv-a-Rug.

We had used their service a few years ago for some auto carpets and small rugs, with complete satisfaction with quality and price.

During a recent house renovation we decided to have a very large oriental wool rug cleaned, the old-style fringe removed, and a new underlay cut to fit.

Luv-a-Rug did an absolutely outstanding job in every way: prompt pickup (no charge for pickup or delivery), accurate cost estimate, the contracted work done quickly, continued storage of the rug and underlay for an extra 3 weeks while waiting on the renovations to be completed, delivery the day after being contacted, underlay and carpet accurately positioned in the room, and heavy furniture lifted back into place on the rug.

We are completely satisfied with all aspects of Luv-a-Rug services and would highly recommend the company.

In the meantime, we’re already planning to have the company next clean and repair a 80+ year old oriental rug.

Rand and Margaret Harrison

Victoria, B.C.

June 2020

It was excellent! Dusty was very informative and efficient with our time. I brought in a rug that used to belong to my parents and had not been professionally cleaned for years. When I picked up the rug it was so clean that colors i didn't even know it had were visible. Thanks, Dusty!

I have an Indo-Persian rug that was in need of a general cleaning.

Also, the fringe was worn out and the edges were frayed. Luv-A-Rug did an excellent job with the cleaning, the colours look vibrant again. The band that was applied to the edges to deal with the frayed parts looks like it was always there.

I was pleased with the friendly service and would definitely recommend Luv-A-Rug to my friends.

I have a white polyester, medium nap, area rug in my living room.

Over a couple of years I noticed it was getting dirty and my dog was, unbeknownst to me, using it as her personal toilet when she didn't feel like going outside.

I took the rug to Luv-A-Rug after a friend told me about them and the rug came out like new and because Dusty had put a repellent on it, my dog did not abuse it anymore....

However - I got a new dog that did it too and again, Luv-A-Rug cleaned it perfectly once more. I also brought my daughter's rug in for Dusty to look at, he advised me that to clean that rug was going to cost more than it was worth and I much appreciated his honesty.

I would definitely recommend Luv-A-Rug to anyone who needs to clean their rugs, especially ones with pet stains. He was also generous with advice on how to prevent pet accidents from happening again as well as complimentary pet stain remover (with donation to SPCA).

Much appreciated Dusty!

We recently used LUVARUG to clean our large living room rug.

The rug had not been cleaned for about 15 years, and in addition to usual traffic related dirt the rug had been soiled many times by our dogs. The rug was beyond cleaning or so we thought.

However, after cleaning, the rug looks as good as new.

LUVARUG was able, by means of repeated robust washing with effective cleaning agents by experienced workers, to bring our rug back to life. The process highlighted in the LUVARUG ads on CHEK TV really does work even on badly stained and very dirty rugs.

We are completely satisfied with the job done by LUVARUG and the cost of this service.

Furthermore, Dusty was very professional and courteous in picking up the rug, explaining the cleaning process, providing an estimate, and returning the rug and replacing the rug in our living room. Dusty was very conscientious and took great pride in the work done.

Accordingly, we strongly recommend LUVARUG to our family, friends and the public without reservation. We give LUVARUG 5 out of 5 Stars.

Use LUVARUG to clean your rugs. We are sure you will be completely satisfied with the job, just like us.

Great Service and a beautiful carpet !

We have a 8 x 10 Indu-Persuan area rug that we purchased from Jordan's in 2014.

The rug was used in our main living area and definitely needed a cleaning. We used a local company with which we have been very happy with in the past - they were extremely good at wall-to-wall and carpeted stairs. But when the rug was returned, we were very unhappy with the it's condition - lots of areas unevenly cleaned and mottled looking.

I was referred to Luv-a-rug by Jordan's and we are thrilled with the results. The rug looks like the day we bought it ! We would not hesitate to recommend Luv-a-rug unconditionally and in fact have already suggested them to two friends.

We have a beautiful Persian rug that seemed to be wearing well in our dining room.

Then an unfortunate plumbing accident soaked a small section of the large rug and I was desperate to get it cleaned.

After researching on the internet and making a call to a local carpet cleaner, I was told to call Jordans (where I purchased the rug more than ten years ago). They referred me to Luv-A-Rug.

Dusty responded to my message quickly and arranged to have it picked up within a few days. Dusty kept in touch to make sure the rug was picked up and gave me a quote very quickly.

The rug was returned home within a few weeks.

The rug looks fabulous and it's free from any smells! Thanks to Dusty and his crew! I would definitely recommend Luv-A-Rug for any rug cleaning.

My light beige, wool pile, area rug had become dingy.

Luv-A-Rug returned it to me clean and fluffy. I highly recommend Luv-A-Rug for their excellent results and prompt, knowledgeable service. I will use the professional services of this company again.

Took 8 x 9 area rug into the business. They unloaded it for me. It was soiled from a few years of use, but not super dirty.

They loaded it into my vehicle when I went to pick it up about 2 weeks later. At home I noticed a stain covering roughly one foot of the edging in one corner, so I phoned. "Dusty" picked up the rug from my home, very apologetic, and returned it 3 days later. Showed me the underside from where the stain had run, but still apologizing for not noticing it before. The rug looks great. Thanks "Dusty", and if we need other rugs cleaned we will be back.

I just wanted to let you know how very happy we are with our four rugs you cleaned.

It feels like our Rugs were just bought. We will certainly recommend you to our friends and whoever wants to hear our praises of you excellent service. Thank you again.

This is not our first time with Luv-A-Rug - we had two large 'oriental style' rugs of unknown origin cleaned by them 2 years ago, and were so delighted with the results that we asked Dusty to clean a very expensive Indian rug that we have had for around 50 years. It was much loved by generations of pets and children, and it showed. Dull, dusty and crusty feeling, and a bit whiffy...
When we saw our rug this week - clean and bright, silky to the touch, and smelling fresh, we could not believe it was the same rug! Its SO Beautiful!
The rug was picked up from our home in Nanoose, Dusty called to let us know what was required to clean it, kept us informed during the process, and then had it delivered back to us two weeks later.
I cannot say enough good things about the high level of service, excellent communications, and above all - the wonderful 'new' rug.
I have already told friends and family - don't trust anyone else to clean your good rugs.

My area rug came back looking better than when I bought it & Dusty delivered it! How nice was that, totally unexpected…thanks😊

Fast and friendly service, I am disabled so was pleased with the free pickup and delivery...

...they made my EXTREMELY dirty Persian Hamadan so Clean and beautiful I hardly recognized it...fantastic service I HIGHLY RECOMMEND LUV-A-RUG!

I had several area rugs and stair mats.
Dusty cleaned and rebound their edges so they were as good as new.
I was extremely pleased with his work and will certainly bring future work to him.
I would recommend him because of his knowledge and the quality if his work

Thank you for your very good service, pick up and delivery.

The rugs were cleaned and mended and I appreciate the discount and the work of your employees. I would not hesitate to recommend your service to anyone.

Thanks again and I look forward to using them in my new apartment soon.

Excellent service. Our rug looks like new. Thanks very much!!

I was very pleased with the cleaning and service at Luv-A-Rug.

I had an Indian hallway carpet cleaned for the first time since purchasing it at least 15 years ago. The carpet colours were so much brighter and the pile thicker after it was cleaned.

Dusty was knowledgeable, personable and thoroughly explained the cleaning process to me. The carpet was ready sooner than stated which was a bonus.

I would definitely recommend Luv-A-Rug and will be bringing in an area carpet next.
Thank you!

I have been taking rugs to Dusty for years now and always had a educational and fun experience.

So I decided to take a small Bukhara rug in for opinion as to its worthiness to clean. I purchased it for small price at a garage sale at least 25-30 years ago and my brother who just passed away, had it for the last 17 years.

Needless to say, it is now a vibrant and newly bordered rug sitting in front of our hearth and in a place of prominence.

Thanks to Dusty, his advice and experience paid off and this little rug will love on for many decades.

I first discovered LUV-A-RUG when one of my wool rugs developed a moth issue.

Dusty came, inspected, and confirmed the issue. He gave me a lot of great tips on how to get the most out of wool carpets (no beater bars!) And how to avoid moths taking hold.

Dusty cleaned and moth-treated our carpets and I haven't had a moth issue since. LUV-A-RUG has cleaned our wool rugs for years, and each time they are returned they feel brand new. It's like magic!

We had 6 rugs done due to some dog digestive troubles with very prompt and personalized service.
Outcome was very good.

I was extremely happy with the service we received at Luv-a-rug. Super friendly and very customer focused - plus a nice clean rug 🙂

We bought a beautiful wool area rug for our living room at United Floors. The salesman suggested that we take the rug to Luv-A-Rug to get it treated for protection to help resist potential stains. I am always cautious about any kind of chemical treatment for any product and was pleased to learn that Luv-A-Rug does not use chemicals that harm the environment or put the staff at any health risk.

We bought our rug on December 14th, and I wanted the treatment done before Christmas.

When I phoned Luv-A-Rug to find out if that was possible, I was told to bring my rug in that same morning and that I could get it back before they closed that day. Everything about the experience was positive. I arrived with the rug, six hours later I picked it up and brought it home. I was able to put it on the floor immediately, there is no chemical scent, and I’m less worried that it might get stained if holiday foods are accidentally spilled on it. Luv-A-Rug staff were friendly and professional.

They had a lot of customers and were very efficient. They obviously know what they are doing. I’ll definitely use their service again and will recommend it to my friends.

Our small area endured years of traffic, pets and spills.

We were close to disposing of the rug as we didn't think much could be done to save it.

After a telephone consultation, and the price being reasonable, we decided to give cleaning a try. That was a good decision, as Luv-a-Rug brought life back into our rug.

The cleaning removed several stains we thought were permanent and there was no lingering odour. Highly recommend this service and this company.

Awesome service and such a great result!

Our rug was really dirty and Dusty was able to get it sparkling clean without chemicals. Thanks so much!

I have a lovely Persian rug that I bought in Pakistan 35 years ago. It has had it's fair share of traffic and vacuum cleaners. I had it cleaned a few years ago and was very disappointed with the job. The lovely fringe on each end was still dingy looking and it made me wonder how clean the whole rug was. My experience with Luv-A-Rug was the complete opposite. The fringe is bright and clean and the colours in the rug have been rejuvenated. I would strongly recommend them - and already have!

Dear Dusty and Staff, we are delighted with the look of the carpets that we brought in for cleaning recently.

My Turkish carpet was dirty and very dull and now the colours are vibrant and beautiful again. The small carpets also look like new and are lovely to look at and walk on. I was about to toss my white carpet but I am glad I did not. It looks like new again too and is not taking up space in the landfill.

Many thanks. I will have another carpet for you to clean after Christmas. Sincerely, Barb D