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As promised, Steve, I wrote a blog post about your service. Love the way my rugs turned out - they're gorgeous! (Too bad the dog will continue to shed his hair and track in more dust than I need, but hey, they look great for now. Next time, I hope to be able to add the rug finish protection...!) Y. Heibel
The Luv-A-Rug experience
"Good customer service. Friendly. Clear about services." Yolanda Corbett
"Very helpful giving directions and estimate. Rugs turned out very nice and clean."
"In-depth knowledge of fine rugs (and their problems)."
"Great service-answered all my questions. Reasonable prices. My handmade rug is as good as new." P. Williams
"Wonderful-especially prompt service and great repair on a 'Family' rug." Lori Ramsay
"Staff friendly, informative & knowledgeable. Offered options, not pushy." Sharon Hazelwood
"Rugs bound for a boat, an excellent job! I recommend you to all the other boaters."
"Friendly knowledgeable staff." Sheryll Sorensen
"Good results with any rug we have brought in. Prompt, friendly service."
"Helpful front person (Steve) informative and fun." Cathey Strom
"Friendly- fast service with good results." Janice Alcock
"The staff was very helpful and honest, we thought everyone was very friendly." Pam Travers
"I am an old customer and I do mean OLD- Steve and helpers are always helpful and cheerful. Good service-ready in a week- I love not having to phoning asking 'Where are you?'
Thanks." June Hills
"Great Customer Service; good explanation of products, use of natural cleaning products."
"Free pick up. Efficient service and helpful staff." Alan Ormerod
"Always do a good job, Professional & Friendly Service."
"Always Knowledgeable, cheerful, professional, excellent service." Brenda Inkster
"Prompt, knowledgeable, and friendly service." Glenda Anderson
"Great service-been coming here with carpets for a long time-I would certainly not hesitate to recommend your company."
"...great information & advice!" Trish Irish
"I liked that you were upfront & explained that the wrinkles may or may not be gone." Lucie Hulford
" Very helpful employee-Bill." Glenys Cameron
"Loved your website. Babak's recommended you to us. And then when I phoned-I got the best & friendliest service (we phoned around before coming here (just in case- you gotta shop around!))." P. Ceroni
"Have been very professional in your dealings-not "pushy" trying to sell other services-pre-phoned call to alert you as approximate time of arrival either to pick up or return (Saturday service)- I am well satisfied with their service." Helen Parven
"Knowledgeable, helpful staff (Steve)." Susan Haddon
"Learned a bit more about rugs and services offered-Thanks!" Karilyn Walker
"Friendly service. Fair price. Polite. Great location." Tara Smith
"The man was very knowledgeable. Very nice and accommodating." Ashley Wey
"Great customer relations...informative web site." David Vernon
"Knowledgeable and Friendly sales person (Mary)."
"Helpful response-immediate." Jerry Bryant
"We have used you many times before and always been very happy with the results."
"Friendly service. Prices reasonable." Jim Munro
"My Carpets are professionally cleaned by (a) company who knows what they are doing-they are most helpful & will suggest things to enhance the life of your rugs & cost is most reasonable!" Carol Rogerson
"(Bill)Seem to honestly be able to tell me what can be done with cleaning the Tibetan rug which I very much appreciated. Good knowledgeable service. Thank you." George Bowie
"We love you guys-are the only place in town I would take my rugs to for cleaning! Thanks!"
"Very helpful and truthful."
"Did a good job first time (so I) came back." L. Fraueuteleler
"Well known in Victoria. I have used you in the past." Richard Candless
"Friendly staff and great reviews" Dan Strzeleeki
"Extremely friendly, helpful, punctual people. We would certainly recommend 'Luv-A-Rug' to our customers and friends" I. Michel
"Very kind service." Kyla McLeod
"You always give good service. Thank you"
"EXCELLENT!We thought our New Zealand wool rug was doomed with a cat accident. No worries-it came back spotless!!" Eleanor
"Good prices-good service" M Henigman
"Great customer service! It's nice to see a smile Mary."
"Prompt & pleasant service, to be recommended!" M. Kreye
"Friendly, knowledgeable service. Always pleased with results." Simon B.
"Touch up on rug after cleaning process for free. Complimentary rug cleaning liquid (spot cleaner)."
"Very friendly personnel. Quick turn around time. Thanks!" K. Davey
"We have had rugs cleaned here before and were very pleased with the results.....good service." Roger B.
"Great service, ie explanation of what would get cleaned and what wouldn't. Prompt attention to job(four day turn around)."
"Fast-Efficient-Economical." G. Craven
"Bound a rug- excellent job, cleaned rug-great!"
"Friendly, informative, helpful, kind and generous." F. MacLeod
"Very thorough cleaning with care." R. Clinch
"Very knowledgeable & helpful staff." D. Hewitt
"Excellent & quick service. We've been here four times since moving to Victoria!" R. Harrison
"Have done a great job on all rugs that I have had cleaned."
"Very clean rugs!!" K. Haughton
"Offered options, professional special service, ie. carry rug to/from car." C. Furlong
"You folks are always great. You have cleaned my rug for years & it always looks and smells great" B. Edwards
"Very informative on the phone when I asked about different types of rugs before purchasing, ie. wool v.s synthetic. Good service when I brought my new rug in to get the protective finish put on. Also appreciated the bottle of spot cleaner and demo with it. Thank you!"
"Always helpful and excellent quality work; I have been dealing with Steve for years."
"My rug looks fabulous! I am so glad I spent the money to have it cleaned and surged!"
"You (Luv-A-Rug) were recommended by a friend and I was most impressed with the friendly, polite and knowledgeable sales staff. From the person who answered the phone to the men who picked up my rugs-very helpful and very pleased. Thank you."
"I've brought three of my oriental rugs in to Luv-A-Rug and been extremely pleased."
"The clerk saw a mark on the back of my rug where the label had fallen off. She said they would re-clean it-which they did. Staff is very knowledgeable and helpful. We have had some very valuable rugs cleaned and feel very confident in the work done."
"Very detailed appraisal of work."
"Had a variety of rugs cleaned over the years-always happy."
"Bill was great."
"Very informative. Thank you."
"Very pleased with results/Everyone very helpful informative and polite. Would not hesitate to recommend your services"
"The girls are great! Polite, nice, helpful!"
"Reliable, friendly, service, long time service."
"Helpful staff and knowledgeable! Thx"
"Excellent customer service. Free dependable pick up & delivery is wonderful. Process took less time than I expected. Everything regarding cleaning process was explained."
"You can leave your rugs for any service and leave worry free knowing they will be well cared for & look awesome when picked up." K.S.L.
"Advice on whether we could eliminate the glue scent of our tufted rug. The answer was 'no'."
"I rented your rug cleaner-worked great"
"Pick up and delivery, pretty much hard to top."
"Good service-clean rug."
"Great personal service each time I have come in."
"Very helpful staff."
"Staff are exceptionally helpful, excellent service Dori and Mary."
"Great service as usual, always friendly. I miss Luggie and Persia."
"Friendly service and concern for supplying what fits the needs of the client and the value of the rugs."
"Fantastic staff. I appreciate excellent customer service...you supplied that to me." Ed B.
"The quality of cleaning has always been very good."
Each month we would give away a hand knotted rug. In 2008 we featured The Chobi.
Chobi Area Rug
Chobi rugs are hand knotted wool rugs made in the mountainous tribal villages of Afghanistan and Pakistan. They are made with high quality wool and dyed with vegetable dyes.
The name Chobi is derived from chobi rang which describes the wood like colouring these rugs have. Chobi rugs have a wonderful antique look that compliments any decor. Chobi rugs are perfect for entrances and reception areas as they make a strong artistic impression and are very durable.
Our monthly rugs are donated to us by one of the following companies:
Bakak Oriental Carpets 919 Fort St. 250-480-7114
Caspian Persian Carpets 824 Fort St. 250-383-3434
Jordan's Floor Coverings Douglas St and Langford 250-385-6746
The Keystone Rug Co. 3198 Douglas St. 250-382-8514
These fine and ethical companies are recommended by the Luv-A-Rug team.
445 Beta St. off Alpha St. (not Alpha Terr.)
Victoria, B.C. V8Z 1B2